GAME & APP
SUPPORT.
Get help with an M2 game or app. Send a request, or return with your ticket details to continue a conversation.
SEND A
MESSAGE.
Describe what you expected to happen, what happened instead and whether it has happened more than once.
- Device model and operating-system version
- App version, if you can find it
- The steps that led to the issue
- Any error message and what you’ve tried
Studio replies are also emailed to the address you provide. Save your ticket ID and private access code so you can return here to reply.
M2 Interactive, LLC stores your contact details and message to handle this request. Don’t include passwords, payment details or other sensitive account information.
SEND. SAVE. RETURN.
Your ticket keeps the issue and replies in one private conversation.
- 01
Tell us what happened.
Choose your game and describe the issue. Include your device, app version and the steps that led to the problem.
- 02
Save your ticket details.
Copy your ticket ID and private access code after sending. You’ll need both to reopen the conversation.
- 03
Check for a reply.
Studio replies are also emailed. Choose “Track a request” with your saved ticket details to read the conversation and add information.
Keep your access code private. Anyone with the ticket ID and code can read and reply to the conversation.
FIND YOUR GAME.
Gameplay details, current availability and official help links for each title.
Tapiverse
Build Floors, recruit Staff and collect Blueprints in Tapiverse 2.0.
SHIFT: Card Clash
Multiplayer matching and action cards.
STAND17
Blackjack tables, strategy practice and skill-based challenges.
Perza
Games, puzzles and eligible reward-earning activities.
WordPier
Scenic crosswords, landscape restoration and collectible keepsakes.
COMMON QUESTIONS.
Where do I read a reply?
Choose “Track a request” and enter your ticket ID and private access code. Replies appear in that conversation, where you can also add more information.
How will I hear back?
Studio replies are also emailed to the address you provide. Keep your ticket ID and private access code to open the full conversation and reply through this support desk.
What should I save after sending a request?
Save both the ticket ID and private access code shown in the confirmation. The access code is only shown in full when the request is created. Keep it somewhere private.
Can I add information to an existing request?
Yes. Open it with your ticket ID and access code, then use “Add a reply.” Keeping details in the same conversation makes the issue easier to follow.
Where is Tapiverse 2.0 available?
Tapiverse 2.0 is available on the App Store and Google Play.
When will SHIFT: Card Clash launch?
A release date hasn’t been announced. The official SHIFT website has a preview of the game.
Does STAND17 offer real-money gambling?
No. STAND17 uses virtual chips. It does not offer real-money gambling, cash-value rewards or real-money prizes.
Are Perza rewards or earnings guaranteed?
No. Activities, offers and rewards depend on availability and eligibility. Check the current terms in the app or on the official Perza website.